Expand your service portfolio.

 

We enable you to complete your projects faster and more economically – with the high quality that your customers expect from you as a Trusted Advisor.

Benefit from the following offers:


GSO – Provisioning as-a-Service

Through our Global Deal Desk (GDD), we not only support you with the logistical handling of international projects, but also with Global Service Operations (GSO) for any necessary staging of appliances before they are shipped to the end customer – even for appliances that were not purchased through Exclusive Networks.

Secure the following benefits with us:

  • Attractive cost savings
  • Available in over 100 countries
  • Additional freedom for your team
  • Faster project lead times
  • Fixed price and scope of service
  • Staging support, also together with international logistics by GDD
  • Receipt of goods in one of our central warehouses
  • IP address management on the management interface
  • Loading and testing of a configuration supplied by the customer
  • Labeling / inventory of the appliances
  • Printing / enclosure of documentation supplied by the customer
  • Storage (5 days) for collection by the customer or further processing by GDD

Please feel free to contact us: Services_DACH@exclusive-networks.com

GSO - Engineer as-a-Service

Time and again, support services provided by the manufacturer or by you as a specialist dealer need to be extended by an “on-site engineer”. This is a challenge that should not be underestimated, especially for international projects. Exclusive Networks can help you with GSO - Engineer as-a-Service.

Secure the following advantages with us:


  • Provision of an engineer with an SLA of up to 4 hours
  • Replacement of the defective appliance with a supplied replacement appliance including cabling according to instructions.
  • Handover of the replacement appliance after the configuration of a management IP to your NOC
  • Import of a supplied configuration from the backup
  • Check that the replacement appliance is functioning correctly
  • Preparation of the shipment of the defective appliance

Please feel free to contact us: Services_DACH@exclusive-networks.com